| Frequently
Asked Questions
Where is Pretty
Place and Olivia's Hideaway? - Pretty place is located just three miles from
Dollywood and Pigeon Forge off of Dollywood Lane. Olivia's
Hideaway is just 2 minutes from Dollywood. Neither home is
lakefront.
Where is Douglas
Lake? - Douglas Lake is located 12 miles North East of
Sevierville, TN off of 411 North. It runs parallel south of
I-40 east of Dandridge, TN. Douglas Lake has over 550
miles of shoreline and offers excellent fishing, boating and
swimming.
Where are the
lakefront cabins located? - They are located on Gator Point at
Smoky Mountain Lake Resort. They are all on the main
channel of the lake and each have access to a dock. Smoky
Mountain Lake Resort is 30 minutes from Pigeon Forge, TN.
Do you accept pets?
- Lazy Lake is out only pet friendly cabin. All other units
have strict no pet policy.
Are cabins NON
-Smoking? - YES, ALL cabins have a No Smoking Policy.
Guests are to smoke outside.
Are linens provided?
- YES all linens are provided. Exchange of towels is available
in units where there is no washer and dryer.
Do you accept credit
cards? - Yes, in fact a credit card is needed to book with us
and must be used for the initial deposit. Debit cards and
personal checks are accepted for final payment outside of 21 days of
booking.
What do you mean
by "final payment"? - Whenever you book a vacation
package with a travel agent, vacation supplier, or cruise line there
is an initial deposit and then payment is due in full so many days
before arrival date. We have chosen to adopt this policy so
that we are able to give our guest the convenience of Express
Check-In. Coming to our office is no longer required and
you can go directly to your cabin that you have leased from our
company. Entry into the cabin is provided with an electronic
key code combination that is unique to your booking. Please
see Terms and Conditions for
full explanation of final payment procedures.
How do you operate
the keyless entry? - When all documents and payments have been
received and delivered, you will be given a 4 digit combination.
Upon arrival at your cabin, you simply punch in the four digit
number and the door will unlock. No key is required to lock or
unlock the door.
What is your
cancellation policy? - Please see Terms
and Conditions.
Where can I get
further information about your policies? - We have tried to
include everything in our Terms and
Conditions. If you have further questions after reading this
document, please call us at the number below or see our Contact
Us page. |