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Lakefront & Smoky Mountain Cabins
& Chalets
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| Frequently
Asked Questions
Where is Pretty Place and Olivia's Hideaway? - Pretty place is located just three miles from Dollywood and Pigeon Forge off of Dollywood Lane. Olivia's Hideaway is just 2 minutes from Dollywood. Neither home is lakefront. Where is Douglas Lake? - Douglas Lake is located 12 miles North East of Sevierville, TN off of 411 North. It runs parallel south of I-40 east of Dandridge, TN. Douglas Lake has over 550 miles of shoreline and offers excellent fishing, boating and swimming. Where are the lakefront cabins located? - They are located on Gator Point at Smoky Mountain Lake Resort. They are all on the main channel of the lake and each have access to a dock. Smoky Mountain Lake Resort is 30 minutes from Pigeon Forge, TN. Do you accept pets? - Lazy Lake is out only pet friendly cabin. All other units have strict no pet policy. Are cabins NON -Smoking? - YES, ALL cabins have a No Smoking Policy. Guests are to smoke outside. Are linens provided? - YES all linens are provided. Exchange of towels is available in units where there is no washer and dryer. Do you accept credit cards? - Yes, in fact a credit card is needed to book with us and must be used for the initial deposit. Debit cards and personal checks are accepted for final payment outside of 21 days of booking. What do you mean by "final payment"? - Whenever you book a vacation package with a travel agent, vacation supplier, or cruise line there is an initial deposit and then payment is due in full so many days before arrival date. We have chosen to adopt this policy so that we are able to give our guest the convenience of Express Check-In. Coming to our office is no longer required and you can go directly to your cabin that you have leased from our company. Entry into the cabin is provided with an electronic key code combination that is unique to your booking. Please see Terms and Conditions for full explanation of final payment procedures. How do you operate the keyless entry? - When all documents and payments have been received and delivered, you will be given a 4 digit combination. Upon arrival at your cabin, you simply punch in the four digit number and the door will unlock. No key is required to lock or unlock the door. What is your cancellation policy? - Please see Terms and Conditions. Where can I get further information about your policies? - We have tried to include everything in our Terms and Conditions. If you have further questions after reading this document, please call us at the number below or see our Contact Us page. |
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All major
credit cards accepted. |
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